Privacy & Cookie Policy

Last updated: August 31, 2026

GasAlert respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting us or purchasing our products.

This Privacy & Cookie Policy explains what information we collect, how we use it, when it may be shared, how cookies and similar technologies are used, and the choices available to you.

For the purposes of this policy, “GasAlert,” “we,” “us” and “our” refer to GasAlert.

GasAlert
48 Wall Street
Suite 1100
New York, NY 10005
United States

Email: orders@gasalert.us

This policy applies to information collected through gasalert.us, our online store, live chat and other interactions with GasAlert.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

Name
Billing address
Shipping address
Email address
Telephone number
Company or organization name
Order and purchase information
Account information if you create an account
Information submitted through forms
Communications you send to us
Live chat messages
Information provided when requesting product information, support, quotations or bulk-order pricing

We may also automatically collect technical information when you visit our website, including:

IP address
Browser type
Device type
Operating system
Referring website
Pages viewed
Date and time of visits
Website interactions
Approximate location derived from your IP address

2. How We Use Your Information

We may use your information to:

Process and fulfil orders
Process payments
Deliver products
Send order confirmations and shipping information
Communicate with you regarding an order
Respond to enquiries
Provide live-chat assistance
Provide customer service and product support
Process returns, refunds or warranty enquiries
Provide quotations and bulk-order information
Maintain customer and transaction records
Prevent fraud and protect our website
Improve our website, products and services
Understand how visitors use our website
Comply with applicable legal, accounting, tax and regulatory requirements
Establish, exercise or defend legal claims

Where permitted by applicable law, we may also use your information to send relevant marketing communications.

You can unsubscribe from marketing communications at any time.

3. Online Orders and WooCommerce

Our website uses WooCommerce to provide online shopping functionality.

When you purchase from us, we may collect and process information required to manage your order, including your:

Name
Email address
Telephone number
Billing address
Shipping address
Products ordered
Order value
Transaction information
Order history

This information is used to process your purchase, arrange delivery, provide customer support and maintain appropriate business and transaction records.

Order information may be retained for as long as reasonably necessary for accounting, tax, warranty, customer-service, fraud-prevention and legal purposes.

4. Payments

Payments made through our website are processed by third-party payment providers.

These providers may collect information required to authorize and process your transaction, including payment card details, billing information and fraud-prevention information.

Where payments are processed directly by a third-party payment processor, GasAlert does not need to store your complete credit or debit card number.

Payment providers process information according to their own privacy policies and security practices.

5. Shipping and Order Fulfilment

We may provide relevant information to shipping carriers, fulfilment companies and other service providers where necessary to deliver your order.

This information may include your:

Name
Delivery address
Telephone number
Email address
Order or delivery reference

We provide service providers only with information reasonably necessary to perform the relevant service.

6. Live Chat – tawk.to

We use tawk.to to provide live chat and customer-support functionality on our website.

When you visit our website or interact with live chat, tawk.to may process technical information including your IP address, browser type, device details and other usage information. If you start a conversation, information you voluntarily provide through the chat may also be processed.

tawk.to uses cookies and browser storage technologies to operate its chat widget, manage visitor connections, recognise returning visitors and provide chat functionality. Its documentation identifies technologies including tawk_uuid_*, twk_idm_key, twk_token_*, tawk_uuid_propertyId and TawkConnectionTime.

Please do not submit payment-card information or other unnecessary sensitive information through live chat.

For further information about how tawk.to handles information, please review the tawk.to Privacy Policy.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

A cookie is a small file stored on your device that allows a website or service to remember information about your visit.

Cookies may be used by GasAlert and our service providers for purposes including:

Essential cookies – required for the website to operate correctly, including shopping-cart, checkout, security, session and account functionality.

Functional cookies – used to provide functionality such as live chat and remember certain visitor preferences.

Analytics cookies – where enabled, these help us understand how visitors use our website so we can improve its performance and content.

Marketing cookies – where enabled, these may be used to measure marketing activity or provide relevant advertising.

The exact cookies used may change as website functionality and third-party services are updated.

8. tawk.to Cookies and Storage

The tawk.to chat widget may use cookies, local storage and session storage to provide its functionality.

According to tawk.to, these technologies can be used to:

Maintain the visitor’s chat connection
Recognise returning visitors
Maintain sessions
Remember previous navigation
Allow the chat widget to operate across pages and browser tabs

tawk.to states that if its consent form is enabled, its cookies and local-storage data are not set until the visitor submits the consent form. Without that functionality enabled, cookies can be stored when the widget loads.

9. Managing Cookies

Where cookie controls are provided on our website, you can use them to manage applicable non-essential cookies.

You may also configure your web browser to block or delete cookies.

Please be aware that blocking essential cookies may prevent certain parts of our website from functioning correctly, including shopping-cart or checkout functionality.

Privacy controls provided by GasAlert are intended to accurately reflect how our website uses tracking technologies.

The New York Attorney General recommends that businesses ensure website privacy disclosures accurately describe their tracking practices and that privacy controls actually respect the choices visitors make.

10. Analytics

We may use analytics services to understand how visitors use GasAlert’s website.

Depending on the services enabled, analytics providers may process information including:

IP address
Device information
Browser information
Pages viewed
Referring pages
Website interactions
Approximate geographic information

Where applicable, analytics technologies will be managed in accordance with the privacy and cookie choices available through our website.

11. How We Share Information

We do not sell your personal information.

We may share personal information where reasonably necessary with service providers that help us operate our business, including:

Payment processors
Shipping and delivery companies
Website-hosting providers
WooCommerce and ecommerce technology providers
Live-chat providers, including tawk.to
IT and security providers
Analytics providers
Marketing providers, where applicable
Professional advisers such as accountants or legal advisers

We may also disclose information where required by applicable law, regulation, court order or lawful governmental request, or where reasonably necessary to protect GasAlert, our customers or others.

12. Data Security

We take reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no internet transmission, website or electronic-storage system can be guaranteed to be completely secure.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable business, accounting, tax, warranty, fraud-prevention, regulatory and legal requirements.

Different categories of information may therefore be retained for different periods.

14. Your Privacy Choices

Depending on where you live and the privacy laws applicable to you, you may have certain rights or choices relating to your personal information.

These may include the ability to request access to, correction of or deletion of certain personal information or to object to or limit certain uses of your information.

You may also:

Unsubscribe from marketing emails
Adjust available cookie preferences
Disable or delete cookies using your browser
Choose whether to use our live-chat service
Contact us regarding information we hold about you

To submit a privacy-related request, contact:

orders@gasalert.us

We may need to verify your identity before completing certain requests.

15. Children’s Privacy

Our website and products are intended for adults and businesses and are not directed toward children.

We do not knowingly collect personal information from children through our website for marketing purposes.

If you believe a child has provided personal information to us inappropriately, please contact us at orders@gasalert.us.

16. Third-Party Websites

Our website may contain links to websites operated by third parties.

GasAlert is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any external website or service you use.

17. Changes to This Policy

We may update this Privacy & Cookie Policy periodically to reflect changes to our website, business, services, technology or applicable legal requirements.

When changes are made, the updated policy will be published on our website and the “Last updated” date at the top of this page will be revised.

18. Contact Us

If you have questions about this Privacy & Cookie Policy, how GasAlert handles personal information, or wish to submit a privacy-related request, please contact: