Returns Policy

Last updated: September 3, 2026

At GasAlert, we want every product to arrive in proper working condition. Because our products are safety devices, we accept returns only for items that are defective. We do not accept returns for change of mind, accidental orders, or products that are no longer wanted.

Defective items

An item may qualify as defective if it has a manufacturing fault, does not operate as described when used in accordance with the supplied instructions, or arrives damaged and cannot be used safely.

Please contact us at orders@gasalert.us as soon as possible, and within 30 days of delivery, if you believe your item is defective. Faults reported after 30 days may be handled under any applicable product warranty rather than this returns policy.

When contacting us, please provide:

Your name and order number
A description of the fault
The date the issue was first noticed
Clear photographs or a short video showing the issue, where possible

We may ask you to complete reasonable troubleshooting steps before authorising a return.

Return authorisation

Do not send an item back before contacting us. If your return is approved, we will provide return instructions and, where applicable, a prepaid return label or confirmation of the reasonable return shipping costs we will reimburse.

Approved defective returns must be sent to:

GasAlert Returns
c/o Crown Fulfilment
107 Trumbull Street
BLDG S13
Elizabeth, NJ 07206
United States

This is an authorised-returns warehouse only. It is not a customer service location, and customers should not visit the address in person. Returns sent without prior authorisation may be refused or delayed.

Please package the item securely and include your order number or return authorisation details inside the parcel. GasAlert is not responsible for damage caused by inadequate return packaging.

Inspection and resolution

Once the returned item has been received, it will be inspected. If the item is confirmed to be defective, we will offer an appropriate resolution, which may be:

A replacement at no additional cost; or
A refund to the original payment method, including any standard delivery charge paid for that item.

Any approved refund will normally be issued within 10 business days after inspection. Your bank or payment provider may require additional time to show the refund in your account.

If inspection shows that the item is working correctly or that the problem was caused by misuse, accidental damage, improper installation, tampering, unauthorised modification or repair, failure to follow the instructions, or improper storage, it will not qualify as a defective return. We will contact you before deciding what happens to the item or requesting any payment for return shipping.

Non-returnable circumstances

We do not accept returns for:

Change of mind or buyer’s remorse
Accidental or duplicate orders
Items that are no longer required
Damage caused after delivery through misuse, improper handling, installation, storage, tampering, modification, or failure to follow the product instructions
Normal cosmetic wear that does not affect the product’s operation or safety

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.

Important gas-safety notice

If a gas alarm sounds, you smell gas, or you suspect a gas leak, leave the premises immediately and contact 911, the fire department, or your gas utility from a safe location. Do not remain in the property to investigate the alarm or attempt to return the product while a gas leak may be present.

A return request does not confirm that a property is safe. Customers remain responsible for maintaining appropriate gas-detection protection while a unit is being assessed or replaced.

Contact us

For all return requests or questions about a defective item, contact:

Email: orders@gasalert.us
Website: https://www.gasalert.us/